CTRLPA product after-sales service
Thank you for your support and tolerance , our products have been comprehensive quality inspection before they go out, and ensure the qualified part and the
product performance in good condition.Our cores are in line with customer first, quality first, win-win cooperation, service first purpose, especially for promising
the company products during the warranty period free warranty service make specific instructions:
A, product after-sales rules:
1) CTRLPA power amplifier series, smart devices, radio peripheral electronic products: within one month of quality replacement within three years quality
warranty and lifetime maintenance fee (cost);
2) a wireless microphone series products division as long as in the factory confirmation is not replacement has been normal use, can only accept repair processing.
3) the speaker series (smallpox horn/column speakers, etc.) : 1 year quality warranty;
4) this product three packs of service: the repair, replacement or return (product description function do not tally with the actual product) will
take effect from the date of purchase, the period for acceptance date in order to upgrade the receipt or machine barcode label specified date shall prevail;
5) the purchased products during the term of three packs of service under normal use and maintenance, due to the machine parts caused by fault,
after the company technicians testing, can enjoy free services;
6) warranty basis and condition: must be accompanied by the product warranty card, fuselage, bar code, such as not valid warranty card or fuselage
barcode shall be paid for the warranty;
7) please properly keep good machines to upgrade the receipt and warranty card and machines, bar code and other information (packing must keep
one month or more), and in accepting the service required to fill in the related information, if you can't produce relevant warranty card information, the company
shall have the right to refuse to provide warranty service for you.
Second, is beyond the scope of after-sales service:
1) more than 3 packets of period and free maintenance period effectively;
2) alter 3 packets of prooves or 3 packets of prooves record serial number does not accord with the product itself, product fuselage number
is converted, alter or remove;
3) not according to the requirements of the product's use of use, maintenance, custody, after being wrongly installed, used, or caused by
non-standard handling damage caused by the product;
(4) by environmental factors such as higher power supply voltage or ambient humidity, etc.), such as product damage caused by force majeure;
5) the product was not the company authorized personnel to repair or modification, for man-made damage.
Three, warranty of product maintenance fee: free warranty repair, warranty for a product materials and artificial cost.
1) the company's products are all for repairing service, does not provide door-to-door service, also want to advance to the local dealers or
regional manager, clerk send again after fault for maintenance application products; Reminder: it is strictly prohibited without filing or
communicate directly to deliver goods, because of our maintenance work is carried out according to the row of single process, no maintenance
department shall not be repaired, the inconvenience, please understanding!
2) product malfunction to the date of delivery shall prevail on the day of the company's customer service center;
3) when you send a product, in the packaging box, please attach a company \"product after-sales maintenance application form\", fill in the
required failure phenomenon, your contact telephone number and contact name, so that customer service center technician can accurately detect
malfunction with the machine, and the machine after the repair can inform you,
4) for all warranty products during processing, please assist with engineer to prepare for \"product after-sales maintenance application form\" in
the related work, so that products timely and effective treatment;
5) within the three packs of service scope, you can choose paid services.
Five, the after-sales service process
1) in the company website solution - product publicity column to download - after-sales maintenance application form;
2) carefully and neatly according to the requirement to fill in the product after-sales service in the table above customer column information;
3) please fax this form to the company's after-sales service maintenance department;
(the recipient: guangzhou shengxun electronic technology co., LTD., telephone: 020-34223740-802)
4) please send this form together with the cargo to the company's after-sales service.
Sixth, the delivery depot
1) guangzhou freight yard